Compliments are always greatly received and can be passed on either directly to staff and the SENCo, or formally via our regular questionnaires to parents, or in the form of a letter to the Head Teacher, or via our online feedback form which can be found on our SEND Feedback online form.
We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.
Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham SEND Information, Advice and Support Service website.
The education of all pupils that attend All Saints’ Catholic Primary School is very important to us and as the school is part of the community, the action of the individuals who work in it will and should be open to comments, compliments, question and, sometimes, criticism.
Any complaints will be dealt with as quickly and efficiently as possible. These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the gravity and complexity of the complaint and the urgency with which it needs to be settled
If you would like to discuss your SEND requirements in detail please contact the school to arrange an appointment.